EM2509D "Equitable Communication: Building Trust and Overcoming Differences" (IM GR-092625)

Purpose and Overview

highlight how inequities in healthcare communication—rooted in bias, systemic racism, and power imbalances—directly affect patient trust, outcomes, and quality of care. It aims to equip clinicians with strategies for relationship-centered, equitable communication that fosters trust, mitigates bias, and improves care for patients with serious illness.

Target Audience

UT Southwestern faculty, fellows, residents and medical students, community physicians, nurse clinicians, physician assistants and nurses.

Learning Objectives

At the conclusion of this activity, the participant should be able to:

  • Analyze how bias, inequitable communication, and systemic racism contribute to ruptures of trust and disparities in patient care.
  • evaluate the effectiveness of different communication strategies in addressing bias and fostering trust in serious illness conversations
  • Design an approach to clinical encounters that integrates self-reflection, awareness of privilege, and relationship-centered communication techniques to promote equity in care.
Course summary
Available credit: 
  • 1.00 AMA
Course opens: 
09/26/2025
Course expires: 
10/26/2025
Cost:
$0.00
Rating: 
0

Photo: First Last, M.D.
Carla Khalaf McStay, M.D., M.S.
Assistant Professor of Internal Medicine
Division of General Internal Medicine

Available Credit

  • 1.00 AMA

Price

Cost:
$0.00
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Required Hardware/software

Activities should be run with recent versions of common browsers, including Internet Explorer, Firefox and Google Chrome