EM2302F "Building Trust in a Time of Turmoil" (IM GR-020323)

Purpose and Overview

This is a time of relentless pressure on health care organizations and their personnel. As care
delivery is redesigned, a critical goal is to build trust among patients and among the people taking
care of them. This lecture will discuss the nature of trust and present data that help define key
steps that should be taken to desire and increase trust.

Target Audience

UT Southwestern faculty, fellows, residents and medical students, community physicians, nurse clinicians, physician assistants and nurses.

Learning Objectives

At the conclusion of this activity, the participant should be able to:

  • To describe the nature of trust and why building it among patients and caregivers is an essential goal for health care organizations.
  • To describe key tactics for building trust among caregivers.
  • To describe key tactics for building trust among patients.
Course summary
Available credit: 
  • 1.00 AMA
Course opens: 
Course expires: 

Photo: First Last, M.D.Thomas H. Lee, MD, MSc.
Professor of Medicine
Department of Health Policy and Management
Harvard T.H. Chan School of Public Health
Chief Medical Officer, Press Ganey Associates, Inc. 

Available Credit

  • 1.00 AMA


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Required Hardware/software

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