EM2302F "Building Trust in a Time of Turmoil" (IM GR-020323)
Purpose and Overview
This is a time of relentless pressure on health care organizations and their personnel. As care
delivery is redesigned, a critical goal is to build trust among patients and among the people taking
care of them. This lecture will discuss the nature of trust and present data that help define key
steps that should be taken to desire and increase trust.
UT Southwestern faculty, fellows, residents and medical students, community physicians, nurse clinicians, physician assistants and nurses.
At the conclusion of this activity, the participant should be able to:
- To describe the nature of trust and why building it among patients and caregivers is an essential goal for health care organizations.
- To describe key tactics for building trust among caregivers.
- To describe key tactics for building trust among patients.
Thomas H. Lee, MD, MSc.
Professor of Medicine
Department of Health Policy and Management
Harvard T.H. Chan School of Public Health
Chief Medical Officer, Press Ganey Associates, Inc.
- 1.00 AMA
Activities should be run with recent versions of common browsers, including Internet Explorer, Firefox and Google Chrome