EM2310F "InBasket Burden: What Physicians and Health Systems Can do to Address the 'Elephant in the Room" (IM GR-102023)

Purpose and Overview

Patient initiated messages have increased significantly since 2020, coinciding with the onset of the COVID-19 pandemic and the shift to telemedicine. To address patient messages, physicians must devote time–often outside clinical hours. Message volume and time spent on the EHR are both directly correlated with clinician burnout. With physician well-being at stake, it is imperative to seek solutions that tackle message volume and the time physicians spend delivering asynchronous care while preserving patients’ ability to engage with their doctors.

Target Audience

UT Southwestern faculty, fellows, residents and medical students, community physicians, nurse clinicians, physician assistants and nurses.

Learning Objectives

At the conclusion of this activity, the participant should be able to:

  • Summarize system-level and clinician-level challenges stemming from patient portal messages.
  • Examine solutions aimed at addressing clinician InBasket burden.
  • Develop ground rules for engaging with patient portal messages.
Course summary
Available credit: 
  • 1.00 AMA
Course opens: 
Course expires: 

Photo: First Last, M.D.Ahmad Anshasi, M.D.
Assistant Professor of Internal Medicine
Division of General Internal Medicine

Available Credit

  • 1.00 AMA


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Required Hardware/software

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