At the conclusion of this activity, the participant should be able to:

• Describe Quality Improvement (QI) including the case for continuous quality improvement, what is quality and who defines it, voice of the customer and lessons from industry, our current state, and equitable medical care and public health policy. 
• Describe the use of a project charter, project evaluation tools, and basic process analysis.
• Discuss and receive feedback on QI project Aim Statements.
• Describe how change is applied in complex organizations and the basics of team management utilizing examples of good teams.
• Describe the application of change management and team dynamics as they relate to process improvement projects in the healthcare setting.
• Apply change management principals including managing change and the change acceleration process through working with a team in their course improvement project.
• Describe AHRQ TeamSTEPPS with focus on leadership, communication errors, direction and recovery, teamwork and mutual support and situation awareness.
• Manage and/or participate in an improvement project utilizing PDCA, Lean, or DMAIC methods. 
• Apply quality tools to the chose improvement area (as applicable in the course improvement project) to define the issue to be improved, define applicable measures, collect data, analyze selected measures, and perform root cause analysis.
• Describe the use of Lean methodology in process improvement activities. 
• Demonstrate process evaluation and analysis techniques as applicable to their course project such as brainstorming, affinity diagrams, control charts, process mapping, histograms, pareto analysis, cause and effect diagrams, prioritization matrices, Lean management tools, root cause analysis tools, data types, data collection methods including sampling and Failure Mode and Effects and Analysis (FMEA).
• Describe why quality is an imperative for organizational survival and is a core business strategy for healthcare. 
• Describe the quality improvement process as a pragmatic science that gathers evidence, defines causes, implements changes, and measure results over time.
• Describe statistics, statistical control, and variation including standard deviation, process capability, confidence and probability, distribution, correlation and causation, dependent and independent variables, and hypothesis development and testing in their application to improvement projects. 
• Describe and apply the use of electronic data in quality improvement projects. 
• Describe process standardization, synergistic partnerships in improvement activities, and sustaining improvements over the longer term.

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