Performance Excellence and Quality Management (PExQM) Cohort 27 (p.k.a. Clinical Safety & Effectiveness (CS&E)) (RP2212D)

March 28, 2022 to May 23, 2022

The Performance Excellence and Quality Management course was established with the goal of providing faculty and staff with the tools needed to initiate and maintain change. The purpose of this course is to provide healthcare professionals and staff with the skills and knowledge required to lead Quality Improvement (QI) projects and change initiatives. The course emphasizes the use of a systematic process to assess the current process/state; determine the root cause of problems; and explore, test, and deploy solutions to make sustainable improvements. Participants are required to work on a QI project during the course. Attendance at all classes and project completion including presentation of the QI project is required for graduation from the course.

Target Audience

The target audience for this program includes physicians, nurses, pharmacists, therapists, technologists, other healthcare providers and health system leaders who are committed to the implementation, development, and maintenance of change initiatives in their departments and organizations.  

Learning Objectives

Upon completion of this activity, participants should be able to:  

  • Describe QI, continuous QI, what is quality, and who defines it.
  • Describe why quality is an imperative for organizational survival and is a core business strategy for healthcare.
  • Describe the QI process as a pragmatic science that gathers evidence, defines causes, implements changes, and measure result over time.
  • Utilize PDCA and/or DMAIC as process improvement methodologies.
  • Utilize quality tools including process mapping, run charts, brainstorming, Pareto diagrams, histograms, root cause analysis (RCA), team development, and change management.
  • Describe statistics, statistical control, and variation including standard deviation, process capability, confidence and probability, distribution, correlation and causation, dependent and independent variable, and hypothesis development.
  • Describe the types of control charts and when to use them.
  • Describe variation in data and data collection.
  • Describe lean methodology and how this methodology allows health care institutions to improve the quality of care for patients by reduction in waste and errors.
Course summary
Available credit: 
  • 14.00 AMA
  • 14.00 Attendance
Course opens: 
Course expires: 
Event starts: 
03/28/2022 - 10:00am CDT
Event ends: 
05/23/2022 - 2:00pm CDT
UT Southwestern Medical Center
Dallas, TX
United States

The following faculty and planning committee members have reported to have no relevant financial relationships and will not be discussing any off-label or investigational use of products: 

  • Gary Reed, M.D., M.S., FACP – Course Director, Speaker
  • Mary Baldwin, MEd – Planner
  • Patrice Griffith, MT (ASCP), M.B.A. – Speaker

The University of Texas Southwestern Medical Center at Dallas is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.  

The University of Texas Southwestern Medical Center designates this live activity for a maximum of 14.0 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.  

The University of Texas Southwestern Medical Center certifies that non-physicians will receive an attendance certificate stating that they participated in the activity that was designated for 14.0 AMA PRA Category 1 Credit(s)™.  

Available Credit

  • 14.00 AMA
  • 14.00 Attendance


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To claim your CME credit:

  1. Complete the Evaluation
  2. Claim CME or attendance credit
  3. View certificate