Dr. Chris Fortney is an assistant professor in the Martha S. Pitzer Center for Women, Children & Youth at The Ohio State University College of Nursing. Dr. Fortney has built a program of research based on the study of the views of the care experiences and symptoms (VOICES) of critically ill infants in the NICU and their families. Through the use of descriptive data, behavioral observations, and qualitative interviews, she has highlighted the trajectories of symptoms and suffering, as well as how perceptions of symptoms and suffering influence parent satisfaction, decision-making, and changes in goals of care for both infants and their parents. She has also highlighted challenges to the identification and management of symptoms in critically-ill infants in the NICU, developed a framework to evaluate the quality of neonatal death, and published the first manuscript to illuminate patient-reported symptom data in this population. She is currently looking at social determinants of health and other factors that may affect care in the NICU. And, working with a community advisory board to translate study materials into other languages. Her goal is to develop interventions that will ultimately improve care and symptom experiences and outcomes for all those who encounter the NICU environment.